Cancellations for any product order must be made within 3 working days of purchase; no cancellations will be accepted after this period.

You can proceed with the "Wire Transfer / EFT" option among the payment options for the purchases you have made through the online store. Your order will be processed if you notify us of the relevant receipt after payment.

You can return your purchased product unconditionally within 14 days after you receive it. After the products are received by us, the refund will be made within 10 business days after the necessary checks are carried out. For international orders, if the return is not due to damage or defect, the customer is responsible for the shipping cost.

Please examine the condition of all delivery boxes before signing delivery receipts: our products are thoroughly checked and carefully packed before collection. If you detect any damage after unpacking your product, please notify us and the carrier company with detailed visuals within 3 working days at the latest after receiving the product. Since the shipment of our products is insured, the insurance compensation process will be initiated for damages caused by the carrier company.
For any further questions, please contact us at hello@flekdesign.com